FAQ

Do I need to set up an account to place an order?

  • No, you can shop at Ajmal.com without creating an account. We actually have two options so you can checkout as either a Guest or a Member. However, by creating an account you would get the following benefits:
  • Review your order history, Save your favorite products and organize them into your wishlist, Save your address to make it a lot easier to shop in the future.

How do I change my account details?

  • Go to Login and sign into your ACCOUNT using your email address and password. Click ‘Account Information’ and update, remembering to 'Save Changes'. For security purposes, we may request further information to verify your identity.

What I do if I have forgotten my password?

  • Please go to Login, Enter your registered Email/Mobile Number. click on continue and click on Login with OTP
  • An OTP will be sent to your registered Email/Mobile Number.

How will I know that AJMAL has received my order?

  • We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.

Can I cancel my order?

  • Customer Service is unable to cancel or make changes to an order once it has been shipped. Your order will be processed and a confirmation email sent on shipping. On delivery, if any items are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.

Is shopping online with AJMAL secure?

  • Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.
What kind of payment methods do you accept?
  • At Ajmal.com, We accept Credit/Debit Card, Apple Pay, Cash on Delivery.

Why was my credit/debit card or other payment method declined at checkout?

  • If you receive notification that your Credit or Debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
  • The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type The 3 or 4 digit security number is correct Your Credit or Debit card has not expired Verify whether you entered your payment information correctly.
  • If you would like further assistance, please Contact Us to:

Can I choose a delivery time slot?

  • No. Unfortunately, we don't offer the delivery service for a specific date or time slot.

What do I do if I missed the delivery of my order?

  • Please contact our Support through WhatsApp, Email or Chat. Our team will reschedule your delivery.

How do I cancel or modify an delivery visit?

  • After 1st unsuccessful Attempt our delivery partner will contact you before next delivery attemp you can modify your delivery as per your availability. Or you can contact our Support through WhatsApp, Email or Chat. Our team will assist you.

Are delivery charges refundable?

  • No, Delivery charges are not refundable.

I placed an order today. When can I expect my shipment?

  • In normal condition we deliver shipment with in 2-5 Working days

How are Cash on Delivery orders refunded?

  • Cash on Delivery orders are Non refundable, Replacement of products are possible Only in certain conditions as specified in our Returns Condition.

What do I do if I receive the wrong item, a damaged/defective item, or have a problem with an item ordered?

  • Reach out to our support team via email, call or whatsApp, our support team will assist you.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

  • In general credit/debit card refund takes 7-14 working days to reflect in source account/card